Application Features
Features designed to optimize and grow your service business
We have worked with our customers to continuously optimize the Collabtic platform to provide the most effective experience for your technicians.
Deeper look at some of the collaboration platform features
Menu
Collaboration & Knowledgebase
Organized and effective collaboration across your service organization and partners, increasing performance and building a knowledge-rich repository of critical service information for the technicians.
All communication is tracked to capture field fixes, product issue resolutions, key contributors, and valuable reference information such as images and videos. Never lose your learnings from the field again with our collabtic’s collaboration platform features.
- Threads based communication with access and privilege controls
- Data organized by Product Models, Versions, Error Codes, Groups, Fix Status and other settings
- Automated fix recommendations and reminders based on your captured information
Tech Support and Automation
Tech Support module empowers your support team to efficiently route and manage support requests so you can deliver the most effective support to the field and meet your SLA targets.
- Support tickets ownership management, escalations and reminders
- Automated routing of tickets based on skills and products
- Customizable response shortcuts for faster responses
Workflows & SOPs
Drag and Drop to create and deploy interactive workflows for trouble shooting, SOPs, checklists and variety of other use cases. Technicians can easily follow interactive procedures on their mobile apps, capture diagnostic data and submit completed procedures.
- Drag and Drop editor to quickly create and deploy workflows
- Capture detailed metrics for workflow traceability
- Integrate files, forms, videos, images and other media within the procedures.
Service Information
Store, organize and author service information by variety of product attributes, folders and data types. Built-in approval workflow to ensure that only approved information is made available to the end users.
- Store variety of file types
- Detailed access control and approval process.
- Integrated HTML editor to author service information within the Collabtic platform
LMS / Training
Publish and track training for your technicians and customers with our best collaboration platform features. Integrated quizzes, surveys, and certificates to ensure full training workflow. Set up and publish training in minutes with integrated zoom webinar features. Selling training? We integrate with 360 payments to accept credit card payments for training. Contact for Demo
- Setup and publish training with quiz, survey and certificates
- Integrated with Zoom application for webinar features.
- Credit card payment accepted for funded training
Schedule & Dispatch
Fast and efficient way to schedule and dispatch service with our web and mobile apps. Set appointments, track jobs by technicians, stay informed at every step and never miss a beat..
- Dynamic forms for appointments
- Integrated Google Maps
- Manage the entire process using the mobile apps
Tool and machine integration
Seamlessly integrate with field equipment, diagnostic tools or applications to collect, manage and deliver operational or service data. Trigger workflows and alerts based on machine data.
- Available APIs for machine integration
- Trigger workflows and route tickets to technicians
- Import application data to further drive collaboration across service teams
Marketplace
Got services, support or training to sell? Well, Marketplace does just that. It’s a place where, as a business, you can enable your customers to find, request or purchase variety of services.
- Easy and convenient way to sell your services and training
- Complete purchase and follow-up workflows
- Credit card purchase
Escalation Management
Eliminate dependency on emails and escalate field issues directly from where they are logged. Emails are hard to track causing issues slip through the cracks. With Escalation Management, escalations remain front and center of the users with automated reminders.
- Repair Part Details
- Failure Trend Analysis
- Optical Recognition Scanner
Search and Connect the dots
Collabtic not only offers powerful indexed search but helps connect various data elements such as machine fix, repair info, parts, images, video and related users in one search
- Store Content by folder & Type
- Customized Access Control
- Bookmark and Download Content
Fit for your business needs..
Fast customization
Consider your target processes delivered with the fast customization of Collabtic features.
Speed and Performance
Keep your technicians and service organization moving with the fast performance of Collabtic collaboration platform features.
Google Translations
Out-of-the-box multilingual platform with integrated Google Translations.
Guided Routines
Traceable field procedures to ensure compliance. Check out the Guided Workflows.
Automation
Give time back to your technicians with workflow automation.
Integrations
Benefit #7
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Benefit #8
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
